Terms & Condition

By using ashokatracers.com for any intention whatsoever, you agree with the company law that you will not attempt to utilize other’s user name, password or account information without authorization from us.

By using ashokatracers.com for any intention whatsoever, you agree with the company law that you will not attempt to utilize other’s user name, password or account information without authorization from us.

Under copyright law, company will not permit posting, copying, downloading, uploading, transmission, retransmission, distribution, redistribution, publication, republication, recompilation, disassembling or other modification or commercial exploitation of any proprietary material made available through ashokatracers.com. All the contents/text and images used on www.ashokatracers.com is property of Ashoka Tracers.

The company is not affiliated with sites that may be linked to ashokatracers.com through hypertext. The company has not control over, and is not responsible for, the content on any linked site. The linked sites are provided for user convenience only and you access at your own risk.

We will attend to customer service request within 2 working days.

Return, Refund & Cancellation Policy :

At ashokatracers.com, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 10 days of receipt. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased (less shipping charge) . Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card or paypal, once we receive the product we will credit your account.

How to return or exchange an item:

Please send us an email at [email protected] before initiating the return. We recommend you to send via a reliable courier or speed post with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. Pack the product in a slim pack with bubble packing so that they are safe during transit.

Security Policy :

We strongly encourage you to be cautious when responding to any email request for sensitive personal information.

Before signing in, or submitting any information please check that the url requesting the information is authentic https://ashokatracers.com . URL’s will always show https://ashokatracers.com as domain of the information gathering URL.

Before submitting credit card numbers over the Internet, ensure that you are using a secure server. The beginning of the web address in your browser window should be “https://” and not “http://”. For secure server pages, you should also see a “lock” icon at the bottom of the browser. ashokatracers.com collects information on Secure Server verified by Verisign.

Help us keep our customers safe. If you have any doubt whether an email is from ashokatracers.com, forward the message to [email protected] immediately. Don’t alter the subject line or forward the message as an attachment – doing so makes it more difficult for us to react quickly.

The company will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, special and consequential damages.

Delivery Policy :

We ship orders across world (USA/UK/Canada/Australia/Asia/Africa/Europe) All the items purchased from ashokatracers.com are shipped within 1-2 days of purchase vide Fedex/UPS/DHL/Bluedart/Indian Postal services. The shipping charges depend on the volume of the items and will be added to your cart when you checkout. The delivery time is 3-4 days across the world. We will email you the tracking no. as soon as the order is shipped and you can track the status at the relevant courier service website.

In rare cases, delays might occur due to customs clearance delays, flight delays, unavailability of ordered items and other uncontrolable circumstances like natural calamities. However, we always try our level best to ensure delivery within the number of days to delivery as mentioned above. In case the ordered item(s) do(es) not reach the customer within 30 days of our having shipped the same from India, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in case of packages for which we do not have a tracking number, we will assume on good faith that the package delivery was not attempted and we will refund the entire amount after a month from our shipping date.

In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing order, we can reship your order, only after receiving an email and correct address from you.

Customs charges and taxes, if any, will have to be borne by the customer. However, by experience, we have learned that customs charges are very rarely applicable on our packages.

Clarifications :

If you encounter any information in our catalogue or site that is inaccurate, please inform us at [email protected]

Incase any explanation is required on any of points mentioned above, you can reach us by sending a mail on [email protected]